Security & Compliance
Your data, our posture
FeedbackHub processes the inputs you submit for analysis. This page states, plainly, what we handle and what we do not claim.
What we handle
user feedback lines you paste for theme clustering. Avoid pasting personal data you should not process.
Data handling commitments
- Submissions run the product pipeline and are retained only as long as needed for your audit log (paid tiers) or until you delete the run.
- We apply access controls consistent with GDPR Art. 32 (security of processing) where personal data is processed.
- BYOK keys (Enterprise), when offered, are stored server-side only and never exposed to the browser.
Honesty rule: FeedbackHub clusters themes from text you provide. It does not guarantee the right roadmap, 100% perfect sentiment, or that you will never miss a theme. Do not fabricate user testimonials from outputs. We do not claim guarantee / 100% / never miss.
Our compliance posture
- FeedbackHub is decision-support, not a law firm, clinic, or certified auditor.
- For binding advice, consult a qualified professional in the relevant domain.
Subprocessors & payments
refs: schema.org Question / FAQPage · Nielsen Norman Group — affinity diagramming · FTC endorsements / testimonials guidance